Refund policy

We are not able to provide refunds or exchanges for unwanted products.

We package every order very carefully and do our best to ensure they arrive in perfect condition. However, if your order is damaged in transit please get in touch by e-mailing moonsisterscandles2@gmail.com (if you could provide pictures that would help) and we will contact you.

Please note our products are handmade so they might vary slightly.

All goods are sent and tracked and it is the customers responsibility to collect parcels from local delivery offices if there is no one at home at the time of attempted delivery. We are not responsible for any parcels that are seen as delivered on tracking. We will however do everything in our power to relocate the parcel to yourself.